Privacy Policy

RAMXEED and data privacy

RAMXEED LIMITED and its subsidiaries (collectively, "RAMXEED") are committed to protecting and respecting your privacy.

This privacy policy explains how RAMXEED collects, uses, discloses, stores and protects personal information relating to visitors to our websites or premises, contacts at our customers or potential customers, suppliers or potential suppliers, business partners, investors, job applicants and other individuals where we state that this policy applies.

This policy also explains your rights in relation to our use of your personal information. A separate privacy policy or notice may apply to a particular country, website, product, service or activity. Where a separate policy or notice applies, it will supplement this policy or prevail to the extent stated in that policy or notice.

Who is responsible for your personal information?

RAMXEED LIMITED, located at 2-100-45 Shin-Yokohama, Kohoku-ku, Yokohama, Kanagawa 222-0033, Japan, is responsible for the processing described in this privacy policy, unless a separate privacy notice identifies another RAMXEED entity as responsible for a particular processing activity.

If you have any questions, comments or requests concerning this privacy policy or RAMXEED's processing of your personal information, please use the Contact Us form identified in the "Contact Us" section of this privacy policy.

What personal information do we collect from you?

We may collect and process the following personal information about you:

Personal information that you give us: information provided through our website or other forms, business cards, correspondence, telephone calls, email or other communications. This may include your name, postal address, email address, telephone number, employer, department, job title, professional role, business interests, inquiry details and information concerning your relationship with RAMXEED.
Information that our websites and other systems collect: Internet Protocol (IP) address, browser and device information, access date and time, pages viewed, referral information, download history, cookies and similar identifiers, and information generated through website analytics tools.
Information concerning communications and visits: if you exchange emails, telephone calls or other electronic communications with our personnel, our systems may record related details and, where permitted, content. If you visit our premises, security and access-management systems, including closed-circuit television, may record information concerning your visit.
Information from social media and third-party websites: if you interact with RAMXEED through a social media service or follow a link to a third-party website, the relevant provider may process information under its own terms and privacy policy. RAMXEED is not responsible for the independent processing carried out by those providers.
Information from other sources: colleagues, business contacts, public sources and third-party data providers may give us contact, professional or due-diligence information for anti-money-laundering, export-control, credit-checking, fraud-prevention, compliance and similar purposes.

Where we request information through a form, we will indicate any mandatory fields. If you do not provide mandatory information, we may be unable to respond to your request or provide the relevant product, service, document or opportunity.

How will we use your personal information?

We may collect, store and use your personal information for the following purposes:

to respond to inquiries and provide requested products, services, technical support, catalogues, documents and information;
to establish, manage, develop and promote our business and our relationship with the organisation you represent;
to manage sales, customer support, warranties, product compliance, accounting, billing, payment and related transactions;
to send information concerning products, services, seminars, exhibitions and other marketing activities where permitted by applicable law and, where required, with your prior consent;
to operate, administer, secure, analyse and improve our websites, premises, systems and business operations;
to administer online shops, assessments, surveys, investor relations and recruitment activities;
to prevent and investigate fraud, money-laundering, breach of confidence, theft of proprietary materials, cyber incidents and other financial or business crimes;
to comply with legal and regulatory obligations, including export-control requirements, and to establish, exercise or defend legal claims; and
to carry out another purpose that is compatible with, or directly connected to, a purpose previously made known to you, where permitted by applicable law.

We may review information held in our systems, including information relating to email and other communications, for compliance, information-security, litigation, regulatory-investigation and business-continuity purposes. Such access will be limited to what is reasonably necessary, authorised at an appropriate level and carried out in accordance with applicable law.

Legal bases for processing

Where applicable law requires a legal basis for processing, RAMXEED will rely on one or more of the following, as appropriate:

your consent;
the performance of a contract with you, or steps taken at your request before entering into a contract;
compliance with a legal or regulatory obligation;
RAMXEED's legitimate interests, provided that those interests are not overridden by your rights and interests; or
another basis permitted by applicable law.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Cookies and similar technologies

Our websites may use cookies, analytics tools and similar technologies to provide website functions, maintain security, understand website use and improve content and visitor experience. Further information, including available choices, is provided through the cookie notice or cookie settings made available on the relevant website, where applicable.

Disclosure of your personal information

We may disclose your personal information, where reasonably necessary for the purposes set out above:

to other members of the RAMXEED group;
to colleagues within the organisation that you represent;
to service providers that host or operate websites, information-technology systems, customer-relationship-management systems, analytics, communications or other services on our behalf, under appropriate confidentiality and security requirements;
to business partners, channel partners, service partners, authorised distributors, agents, suppliers, professional advisers and subcontractors where necessary for our relationship or transactions with them or you;
to a person who acquires, or proposes to acquire, all or part of our business or assets;
to competent regulators, law-enforcement authorities, prosecuting authorities, courts, governmental agencies and litigation counterparties where required or permitted by law; or
to another recipient with your consent or as otherwise permitted by applicable law.

Where a recipient processes personal information on our behalf, we require the recipient to act within our instructions and apply appropriate safeguards. Where a recipient independently determines the purposes and methods of processing, its own privacy notice may also apply.

International transfers of your personal information

RAMXEED operates internationally. Personal information may therefore be transferred to or accessed from countries or territories outside the country in which it was collected, including Japan and locations in which RAMXEED group companies, business partners or service providers operate.

Where applicable law requires safeguards for an international transfer, RAMXEED will use an appropriate transfer mechanism, such as an adequacy decision, approved contractual clauses or another legally recognised safeguard, and will provide additional information where required.

How long do we keep your personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business relationships, comply with legal and regulatory obligations, resolve disputes, enforce agreements and maintain appropriate business records.

When determining a retention period, we consider the nature and sensitivity of the information, the purposes of processing, the duration and status of the relevant relationship, applicable limitation periods, and legal, regulatory and contractual requirements. When personal information is no longer required, we will delete or anonymise it unless continued retention is permitted or required by law.

We may retain limited information necessary to record an objection to direct marketing or withdrawal of consent so that the individual's preference can continue to be respected.

What are your rights?

Subject to applicable law, you may have the right:

to access your personal information and receive related information;
to request correction or supplementation of inaccurate or incomplete information;
to request deletion of personal information in certain circumstances;
to object to direct marketing at any time and, in certain circumstances, object to other processing;
to request restriction of processing in certain circumstances;
to receive personal information in a structured, commonly used and machine-readable format and, where technically feasible, request transmission to another organisation;
to withdraw consent where processing is based on consent;
to request information about certain automated decisions; and
to lodge a complaint with the competent data-protection authority.

To exercise a right or raise a complaint, please use the Contact Us form identified in the "Contact Us" section of this privacy policy. We may request information reasonably necessary to confirm your identity and understand your request. We will respond in accordance with applicable law.

Sensitive personal information

We request that you do not send or share sensitive personal information unless RAMXEED specifically requests it and provides appropriate information regarding its processing. Sensitive personal information may include information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health, genetics, biometrics, sexual life or orientation, criminal records, financial accounts or precise location, depending on applicable law.

Personal information of children

RAMXEED's websites and business services are generally intended for business users and are not directed to children. RAMXEED does not knowingly collect, use or disclose personal information of children under 16 without verifiable consent from a parent or guardian where such consent is required.

If RAMXEED becomes aware that a child's personal information has been collected contrary to this policy or applicable law, RAMXEED will take appropriate steps to delete it. A parent or guardian may raise a concern through the Contact Us form identified in the "Contact Us" section of this privacy policy.

Automated decision making

RAMXEED may use technology to analyse website use and interactions and to help identify products or information that may be relevant to you. RAMXEED does not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects unless permitted by applicable law and accompanied by the required information, safeguards and rights.

Information security

RAMXEED applies appropriate organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse. Measures may include access controls, authorisation management, secure transmission, system monitoring, confidentiality obligations, service-provider management, backup and incident-response procedures.

If a personal-information security incident occurs, RAMXEED will take appropriate remedial measures and provide notifications or reports where required by applicable law.

Additional information for individuals in the EEA

If the General Data Protection Regulation applies to our processing of your personal information, the following additional information applies:

RAMXEED relies on the legal bases described above, as applicable to the relevant processing activity.
Personal information may be transferred to Japan. Japan is recognised by the European Commission as providing an adequate level of protection for personal data covered by the relevant adequacy decision. Where an adequacy decision does not apply to a transfer, RAMXEED will use another lawful transfer mechanism.
You may exercise the rights described above and lodge a complaint with the data-protection authority in the EEA country in which you live, work or consider that an infringement occurred.
Providing personal information is generally voluntary. If information is necessary to respond to an inquiry, provide requested materials, enter into or perform a contract, or comply with law, failure to provide it may prevent RAMXEED from taking the relevant action.

Contact Us

If you have any questions, comments or requests regarding this privacy policy, our processing of personal information, or the exercise of your rights, please use our Contact Us form.

Inquiry form

Changes to this policy

This privacy policy is effective from the time of its publication on the RAMXEED website. Any future changes will be posted on the website. If a change materially affects our processing of personal information, RAMXEED will provide additional notice or obtain consent where required by applicable law.

Last updated: 14 October 2026